AI Voice Solutions Comparison
Compare HighLevel AI Voice Employee vs AVA vs NIKO at a glance.
| Feature / Solution | HighLevel AI Voice Employee | AVA (Advanced Voice Assistant) | NIKO (AVA + GHL Integration) |
|---|---|---|---|
| Call Type | Inbound only (no outbound) | Inbound + Outbound | Inbound + Outbound |
| Primary Role | 24/7 Virtual Receptionist | Standalone AI Voice Platform | AI Voice Layer inside GHL |
| Inbound Capabilities | Answer, route, qualify, book appointments | Answer, route, qualify, book appointments | Answer, route, qualify, book appointments |
| Outbound Capabilities | β Not supported | β Follow-ups, re-engagement, reviews | β Follow-ups, re-engagement, reviews |
| Appointment Scheduling | β Booking & rescheduling | β Booking & reminders | β Booking & reminders |
| CRM Integration | Native to HighLevel | Works with multiple CRMs | Built for HighLevel |
| Customization | Greeting, routing, calendar logic | Agent personalities, scripts, advanced logic | Advanced logic tied to GHL workflows |
| Best For | Inbound reception + scheduling | Standalone sales & support automation | GHL users wanting AVA inside workflows |
AVA β Frequently Asked Questions
Everything you need to know about our Advanced Voice Assistant solution
AVA (Advanced Voice Assistant) is an AI-powered virtual agent that handles inbound and outbound calls, follow-ups, and lead nurturing. It works 24/7 as your receptionist, sales rep, and support agentβall while syncing seamlessly with GoHighLevel (GHL) and other business systems.
Traditional sales and support teams are costly and difficult to scale. AVA is a plug-and-play solution that ensures you never miss a call, lead, or customer inquiry again. It helps you scale communication without hiring extra staff.
- Answer calls with a branded greeting
- Qualify and route callers based on their needs
- Book appointments directly into your calendar
- Transfer live calls to your team when necessary
Yes. AVA can:
- Call leads from your contact list automatically
- Qualify prospects and schedule meetings
- Re-engage old leads with follow-ups
- Leave voicemails or send reminder messages
- Log all activity back into your CRM
Absolutely. AVA builds relationships by following up after meetings, reaching out to missed calls, and re-engaging cold leads with personalized outreach.
AVA connects directly with systems like GoHighLevel to:
- Send reminders and confirmations
- Trigger automations based on call outcomes
- Log call details, transcripts, and recordings
- Keep contact records fully updated
Yes! AVA includes a Smart Website Widget that allows visitors to:
- Request a callback
- Ask questions
- Book appointments
- Engage in real-time conversations
This makes your website more interactive and can significantly increase conversions.
AVA is ideal for:
- Agencies offering white-labeled AI calling services to clients
- Small businesses that need to automate customer communication
- Sales teams looking for lead qualification and booking support
- Support teams aiming to reduce missed calls and speed up responses
NIKO β Frequently Asked Questions
Everything you need to know about our AI voice solution for GoHighLevel
NIKO is a standalone platform and integration layer that brings AVA's advanced AI voice technology directly into the GoHighLevel (GHL) ecosystem. It adds intelligent inbound/outbound calling, AI-driven appointment scheduling, and voice-enabled automation β all inside your existing CRM workflows.
NIKO eliminates the bottleneck of manual follow-ups, reduces missed opportunities, and provides a human-like caller experience. It helps businesses scale outreach, booking, and lead nurturing without adding extra staff or tools.
- Handle inbound calls with virtual receptionists and smart routing
- Run outbound campaigns for lead qualification, bookings, and follow-ups
- Automate review requests and collect feedback
- Log call data, recordings, and transcripts directly into GHL contact records
Yes. Customers can book or reschedule appointments by phone using natural language. NIKO can confirm appointments, send reminders, and manage bookings across multiple locations.
You can trigger voice calls as part of your GHL automations. Calls can be routed based on intent, availability, or call outcomes. Prebuilt templates and industry snapshots make setup quick and easy.
Absolutely. NIKO can qualify leads through AI-driven conversations, follow up on missed calls, send payment reminders, and re-engage dormant customers β all through voice automation.
Yes. You can choose from different AI voice agents, customize their tone and language, and configure logic for each campaign. Detailed analytics and reporting are available directly in your GHL dashboard.
NIKO is perfect for service-based businesses such as:
- Real estate
- Home services
- Healthcare
- Finance
It's ideal for teams that want to scale customer engagement without hiring extra staff.
HighLevel AI Voice Employee β FAQ
Everything you need to know about HighLevel's built-in AI voice solution
The AI Voice Employee is HighLevel's built-in voice agent that answers inbound calls, makes outbound calls, and manages tasks like appointment booking, lead qualification, and follow-ups β all powered by AI. It works as a 24/7 team member inside your CRM.
It reduces missed calls, saves staff time, and ensures leads are always engaged. Instead of hiring additional staff, the AI Voice Employee handles repetitive communication tasks while your team focuses on closing deals and serving clients.
- Answer inbound calls with a friendly, branded greeting
- Route calls to the right person or department
- Qualify leads and collect key information
- Book or reschedule appointments
- Follow up with missed calls or no-shows
Yes. You can set up outbound campaigns to:
- Call new leads from forms or ads
- Follow up on quotes, proposals, or missed appointments
- Remind clients of payments or upcoming services
- Reactivate past or cold leads
Absolutely. All call data, recordings, outcomes, and transcripts are automatically logged into your HighLevel contact records. This keeps your CRM clean, up-to-date, and ready for automation workflows.
Yes. You can:
- Choose the voice, tone, and style of your AI agent
- Create conversation scripts and scenarios for your business needs
- Set logic for routing, escalation, and outcomes
The AI Voice Employee is ideal for:
- Service businesses (real estate, home services, healthcare, finance, etc.)
- Agencies offering AI calling as a service
- Sales teams that want to scale without hiring extra staff
- Businesses that rely heavily on inbound calls and appointment scheduling
Yes. It answers and engages leads any time of day, ensuring no opportunity is ever missed.
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