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AVA: Summary

AVA: Summary

AVA (Advanced Voice Automation), What AVA does, why it matters, and the real-world scenarios (inbound & outbound) it powers.

Scenarios click to open

AVA Scenarios — Inbound vs Outbound

Interactive dashboard showing which scenarios work best for outbound vs inbound voice flows, with guidance notes.

Features → Benefits click to open

Feature	Benefit
Inbound AI Voice Agents	Answer & route calls instantly, capture details, qualify callers, book/reschedule, and hand off to a human—reducing missed calls and admin load.
Outbound AI Calling (Projects & Scenarios)	Automate follow-ups, reactivations, reminders, reviews, and promos at scale with statuses, schedules, and list management—boosting conversion and retention.
Embeddable Web Widget (Mic/Call)	Let visitors talk to AVA on your site to book, ask, or request callbacks; sessions while the widget is active can use discounted per-minute rates.
Deep GoHighLevel Integration	One-click connect; trigger calls from workflows and actions; sync locations/sub-accounts—so AI activity lives inside your CRM.
Integrations & Webhooks	Plug into calendars, CRMs, Make/Zapier, Hostaway, etc.; stream live outcomes, transcripts, and recordings to your systems in real time.
Phone Numbers via Twilio (Import/Purchase)	Bring your numbers or buy new ones (incl. international) and assign to agents/campaigns for clean tracking and compliance.
Knowledge Packs (Files & URLs)	Ground AVA’s answers in your content so responses are accurate, on-brand, and policy-aligned—no guesswork.
Data Capture & Analytics	Every call is logged with recording, transcript, summary, sentiment, and appointment/location fields—fully usable in workflows and reporting.
Languages & Voices	16+ languages and 100+ voice options (accents, genders) broaden reach and improve caller comfort.
Agency Tooling (Markup & Payouts)	Set per-minute markups, monitor balances/usage, and receive profits via Stripe Connect—SaaS-style margins on AI calling.
Minutes & Pricing Model	Credit-based billing with dynamic per-minute rates (e.g., standard vs widget-active), auto-recharge & thresholds to keep campaigns running.
Business Plan Stack	CRM & calendar integration + inbound/outbound agents + workflows/automations + Web Widget bundled on higher tiers—everything needed to launch.